SmartServe is designed to support restaurant reservations, service operations, customer communication, and related restaurant services. We aim to collect only information that is reasonably necessary for these purposes.
01
Information We Collect
When you use SmartServe, we may collect information such as your name, email address, phone number, reservation details, party size, selected table, and reservation status.
If you submit a deposit or payment confirmation, the related information or proof you provide may also be associated with your reservation.
If you submit a deposit or payment confirmation, the related information or proof you provide may also be associated with your reservation.
02
Reservation & Transaction Records
SmartServe may maintain records related to your reservation and restaurant transactions. These may include your booking details, selected table, deposit information, payment confirmation, order information, and reservation status.
These records help restaurant staff manage bookings and maintain accurate operational records.
These records help restaurant staff manage bookings and maintain accurate operational records.
03
Reviews & Feedback
If you submit a rating, review, comment, or image through SmartServe, the information you voluntarily provide may be stored within the restaurant's feedback management system.
Feedback may be used to understand guest experiences and improve restaurant services.
Feedback may be used to understand guest experiences and improve restaurant services.
04
How We Use Your Information
Information collected through SmartServe may be used to:
Process and manage reservations
Verify booking and guest information
Communicate reservation-related updates
Support restaurant service operations
Manage orders and transactions
Manage customer reviews and feedback
Prepare operational and service reports
Improve the SmartServe experience
05
AI-Assisted Features
SmartServe may provide an AI-assisted restaurant concierge to answer common questions, provide menu information, assist with reservation inquiries, and offer basic restaurant recommendations.
Guests should avoid providing unnecessary sensitive personal information through the AI assistant.
Guests should avoid providing unnecessary sensitive personal information through the AI assistant.
06
Access to Information
Access to information within SmartServe is based on assigned system roles. Authorized restaurant personnel may access information necessary for their responsibilities, such as reservation management, order processing, kitchen operations, feedback management, or administration.
07
Data Security
Reasonable technical and organizational measures are used to help protect information against unauthorized access, alteration, disclosure, or loss.
However, no internet-based system can guarantee absolute security. Guests are encouraged to provide only information that is necessary for the requested service.
However, no internet-based system can guarantee absolute security. Guests are encouraged to provide only information that is necessary for the requested service.
08
Information Sharing
Personal information is not intended to be sold or used for unrelated commercial purposes.
Information may be accessed or disclosed when necessary to provide restaurant services, operate SmartServe, support authorized service providers, comply with applicable legal requirements, or protect the security and rights of the restaurant and its users.
Information may be accessed or disclosed when necessary to provide restaurant services, operate SmartServe, support authorized service providers, comply with applicable legal requirements, or protect the security and rights of the restaurant and its users.
09
Data Retention
Reservation, transaction, feedback, and operational records may be retained for as long as reasonably necessary for restaurant operations, record keeping, security, dispute resolution, and applicable legal requirements.
The retention period may vary depending on the type and purpose of the information.
The retention period may vary depending on the type and purpose of the information.
10
Your Privacy Rights
Subject to applicable laws and reasonable verification requirements, you may request access to or correction of personal information associated with your records.
You may also request deletion where applicable. Certain records may need to be retained when required for legitimate operational, security, or legal purposes.
You may also request deletion where applicable. Certain records may need to be retained when required for legitimate operational, security, or legal purposes.
11
Cookies & Technical Information
SmartServe may use essential browser storage, cookies, or similar technologies when necessary to maintain sessions, support system functionality, improve security, and provide a reliable experience.
12
Third-Party Services
SmartServe may use authorized third-party services for functions such as hosting, database management, image storage, email communication, or other technical requirements.
Information processed through these services may also be subject to the privacy practices and terms of those providers.
Information processed through these services may also be subject to the privacy practices and terms of those providers.
13
Children's Privacy
SmartServe is intended for general restaurant customers and is not specifically directed toward children. We do not intentionally request unnecessary personal information from children.
14
Updates to This Policy
This Privacy Policy may be updated when SmartServe features, restaurant operations, or applicable requirements change.
The latest version of this policy will be made available on this page.
The latest version of this policy will be made available on this page.
Privacy Questions
Need assistance with your information?
For questions regarding your personal information, reservation records, or privacy requests, please contact Eurasia Restaurant through its official customer service channels.
By using SmartServe, you acknowledge that you have read and understood this Privacy Policy and the way information may be collected and used as described above, subject to applicable privacy laws and regulations.